Legal

Refund Policy

Last updated: 13 May 2026

Contents

1. Overview

At Astrosaras we aim for every seeker to leave their reading or puja with clarity. Where the experience falls short of what was promised, we offer a fair refund process, described below.

This policy applies to all paid services purchased via Astrosaras — consultations, kundli reports, puja bookings, numerology readings and gemstone recommendations.

2. Refund Window

Refund requests must be raised within 7 days of payment and before the service has been substantially delivered, whichever comes first. Requests made after this window are reviewed at our sole discretion.

3. Eligible Cases

CaseRefund
Astrologer unable to schedule consultation within 7 days of payment100% refund
Astrologer cancels and reschedule cannot be arranged within 14 days100% refund
Duplicate payment caused by a payment-gateway error100% refund of duplicate amount
Service not delivered within promised time (where no client-side delay)100% refund
Puja samagri (materials) not arranged for online puja and ritual cannot proceed100% refund
Client cancels at least 24 hours before scheduled consultationRefund minus 10% processing
Client cancels within 24 hours of scheduled consultationNo refund; one free reschedule offered

4. Non-Refundable Services

The following are not eligible for refund once delivered or initiated:

  • Completed consultations (audio, video or in-person) where the full scheduled time was honoured.
  • Delivered written reports — kundli, numerology, matchmaking, dosha, gemstone reports — once shared with the seeker.
  • Pujas that have been performed (samagri purchased and ritual completed).
  • Gemstones, yantras and physical items already dispatched.
  • Discounted or promotional bookings explicitly marked "non-refundable" at purchase.
  • Dissatisfaction based purely on whether predictions match personal expectations — astrology offers guidance, not guarantees.

5. How to Request a Refund

To request a refund, email us at hello@astrosaras.com within the refund window with:

  • Your full name and registered phone/email.
  • Order ID or payment transaction reference (from Razorpay receipt).
  • Service purchased and date of purchase.
  • Reason for the refund request.

Alternatively, WhatsApp us at +91 98765 43210 with the same details.

6. Processing Timeline

  • Acknowledgement: within 24 working hours.
  • Review & decision: within 3 working days.
  • Refund credit: once approved, refunds are initiated within 5 working days via the original payment method. Depending on your bank or card issuer, it may take 5–10 additional working days to reflect in your account.

UPI refunds typically reflect faster (1–3 days); card refunds may take longer.

7. Disputes

If a refund decision is contested, you may request escalation by writing to hello@astrosaras.com with the subject "Refund Escalation". Our senior team will respond within 7 working days.

For unresolved disputes after escalation, any legal remedy will follow the jurisdiction specified in our Terms & Conditions.

8. Contact

This policy is provided for informational purposes and reflects our current practices. It does not override any non-waivable consumer protection rights you may have under applicable Indian law (including the Consumer Protection Act, 2019).